Penelope Pendant

Shipping Policy

• No Drop Ship Fee.
• All shipments are F.O.B. Factory Hickory, North Carolina.
• All freight is sent freight collect, unless otherwise negotiated.
• Seller assumes no responsibility for damage in transit.
• Most UPS and FedEx Ground shipments are sent prepaid and added to the customer's invoice. (There may be exceptions.)
• Robert Abbey will ship best and cheapest unless otherwise directed.
• Note that other fees may apply to base rate such as Inside Deliveries, Residential Delivery, and Liftgate service.

Exchange and Returns

• Robert Abbey requires all products to be returned to us within 30 days within the original packaging.
• Initial shipping charges are not refundable.
• Authorized returns to Robert Abbey will be charged a 20% restocking fee and return freight is paid by the customer.
• Returns will be applied as a credit to the account.
• Any product returned to Robert Abbey without prior authorization will receive a 30% restocking fee upon receipt.

For questions or concerns, contact customer service at contact us.