Refund policy

Exchanges & Returns

• Robert Abbey requires all products to be returned to us within 30 days within the original packaging.
• Initial shipping charges are not refundable.
• Authorized returns to Robert Abbey will be charged a 20% restocking fee and return freight is paid by the customer.
• Returns will be applied as a credit to the account.
• Any product returned to Robert Abbey without prior authorization will receive a 30% restocking fee upon receipt.

Warranty & Damages

• All damaged items must be reported to Robert Abbey within 30 days of delivery to file a claim. No claims will be accepted after 30 days.
• Robert Abbey offers a 365-day limited warranty from date of purchase against defects in materials, workmanship, wiring and international rewiring. Defects due to improper care, handling, maintenance, and improper assembly or installation will void any warranty claims.